This company isn't taking my response seriously, what should i do?

[Annemarie1983]

Recall needed? My Andrew James food processor nearly killed my 2 year old. The blade flung out with great speed when using it and nearly missed my wrists and my son before ending up in the wall. First response from an Andrew James agent when calling was that 'it isn't possible this happens so there's no procedure..' Second agent arranged that the device was picked up for research and promised that a manager would call back last Monday, so far we've heard nothing.. Think twice before using or buying!

Thank you for the warning! I think trading standards might be able to help you out on this one.

The product is clearly dangerous

Does the lid 'click' into place when you put it on like most food processors?

The lid doesn't look broken. How did the blade escape from the machine?

I don't understand how it flew out?

Was the lid not secured properly?

Regardless of whether the lid was secured or not, the blade shouldn't be able to come out like that!

I don't think that's quite the point HaPPy.

No I agree happy. Just trying to work out how it happened.

A first time poster pitches up on mn to complain about a product. I think it's only fair that we have some idea how this happened.