Dd was booked on an expensive (£800) school trip last March and came down with shingles the week before and was unable to go.
Ive been trying for six months to gets a refund. Insurance was arranged through school as a block insurance.
A Dr has filled out the medical claim form stating she was too ill to go.
Insurance company have said they need a holiday invoice and a cancellation invoice. I have sent them stuff fromthe tour operator. The first is a letter from the tour operator saying dd was booked on the trip at a cost of x£. Then a second letter saying that she had to cancel on x date due to illness.
The tour operator say there is no other paperwork. The school say there is no other paperwork. The insurance company say it's not good enough but seem unable to explain what they need apart from saying they need invoices. I thought an invoice was a bit of paper showing what has been pId or what is owed and I believe this document ion demonstrates that.
Ive just got off the phone again from the insurance company who say their hands are tied because they " get audited and have to do everything by the book". They have said they will contact the tour operator on my behalf.
I really don't think I'm going to get my money back and don't know what else to do. Surely a letter saying how much we paid, another letter saying we cancelled and a medical certificate should be enough?
Insurance company just seem like total scammers trying to make it impossible to claim.