Currys - Problems with Laptop repair - where do I stand? (Whatever Happens Premier Club)

[Lougle]

(Also posted in Geeky stuff)

I put my laptop in for repair on 15/08/11. The policy says 'if we can't repair it within 10 days we will replace it.'

Cutting a long story short, they are now saying that I won't get it back until at least 28/08/11, but because the laptop is repaired, I can't claim a new one!

Where do I stand? There is NOTHING to say that transit time is excluded from the 10 days, but at the same time, the policy doesn't say 'repair it and return it to you...'

I am so disappointed with their service. It has already cost me £150 over the last year, supposedly protecting me from exactly this sort of thing sad

According to their website the maximum time to repair is 7 days but, as you say, it does not define whether this is the time in their repair shop or the time until it is returned to you. However, looking at the details I think you may be best off accepting this repair. The "replacement" usually consists of vouchers to enable you to buy something of equivalent specification from Currys, although the "replacement" is sometimes a reconditioned unit. Also the "Whatever Happens" agreement ends when you get the "replacement". If you have paid for 2, 3 or 5 years you get vouchers for the unexpired portion of the agreement but these can only be used to buy a new "Whatever Happens" agreement.

This kind of thing is why I never buy extended warranties.

I am under the old agreement, which has 10 day turn-around, but doesn't offer the reconditoned unit. I am so fed up.

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