I already posted this under a different title but just got a lawyer reply offering her services, - not really what I had in mind 
here's the situation:-
A friend of mine has had an injury at her work place. She is in retail and was not at her usual branch, has hurt herself (had to be operated on) in a heavy door (used by the staff not the public) to enter/exit the premises.
For starters I have said to her to make sure someone put it in the accident book. Is there anything else she should make sure is done/recorded/reported/notify any other bodies? - so that if she wanted to ask for compensation, they couldn't say "you can't because you didn't do such and such"
Thanks.