Bit of a long shot but I was in there today and this VERY irate woman came in demanding to speak to the Manager.
She was told he was not available, but what was it concerning and maybe someone else could help.
She basically said "I do not appreciate having my story spread all over the DM and I have spoken to Head Office who have not given me a satisfactory reply so now I have come here" - or something to that effect.
I am desperate to know what it was about - I really wanted to ask her!!!!