...so I'm guessing he hadn't read much of MN before he came on here! Apparently he wants more visits by trained staff "who really know what they're doing". Oh, don't we all, dearie.
I know, I know, there are lots of great HVs out there - but there are lots of rubbish ones too - and he's talking about a minimum of 6hrs pw for the first two weeks. I think I'd have poked my eyes out...