While I guess this is to try and keep the cost government/local authorities down, I'm not comfortable with this, as a personal example I have a close friend who refuses to learn how to send a text, never mind sit and work one of those new fangled whirly-gigs. It could just be texts to me, mind. lol
Many of the aged rely on help from friends and family to fill out forms etc, but that can not always be the case depending on family/friends circumstances.
Clearly there are already various bodies that help with this, as either sitting with a council officer trying to explain something OR receiving local authority 9-page plus benefits letters telling you how your £50 a month Housing Allowance IS calculated, or why you NO LONGER receive £10 a month Council Tax benefit, NEEDS A CLEAR EXPLANATION - but they have to ensure help is there in the future, for those that need it.