Well yes I know that, which is why the Choose Well campaign was introduced but it's had little to no effect. We simply cannot control the general public and the decisions they make, it's really frustrating.
But paperwork is also a massive hindrance. I spend a huge amount of time doing it, some of it is ridiculous. One trust has decided to limit it by 80% which would be amazing if spread out amongst the board, but it begs the question why was it there in the first place?
This is just adding to the front line staffs responsibilities. I'd be all for it if they'd allocate different staff to it, ones trained to deal with it all correctly instead of leaving it to us when we have a thousand other things to do which in my eyes are much more pressing ie getting someone in pain some medication, triaging more patients, etc.
www.hsj.co.uk/hsj-local/acute-trusts/walsall-healthcare-nhs-trust/walsall-reduces-paperwork-by-80-per-cent/5065918.article#.UsDhb2RdVPw Link to reduced paperwork if you'd like to read it