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Will Amazon be convinced into dropping Yodel?

46 replies

Empusa · 28/08/2012 01:13

Story here

^"Amazon is facing mounting consumer backlash over its use of delivery company Yodel, with shoppers complaining of missing and damaged goods and orders that never turn up.

In the past week alone more than 100 people have joined about 5,000 others who have posted messages in Amazon's online forums calling for the online retailing giant to stop using the parcel delivery company. Some of these have also taken to Twitter to vent their anger, while yet more have posted tales of woe on Facebook."^

I suspect those 5,000 are just the tip of the iceberg.

Have definitely had more problems with Yodel than successful deliveries. In fact, if a parcel hasn't arrived, or we've received a "Sorry you were out" card without anyone knocking then I can pretty much guarantee it was a Yodel delivery.

OP posts:
Wowserz129 · 28/08/2012 01:17

The yodel hate campaign has been going on for AGES!!!!

I wouldn't hold your breath for amazon to change anytime soon.

Although it would be nice!

JoyceDivision · 28/08/2012 01:21

I detest yodel, thy are crap. I wouldn't wish it to fold or go under because there are peoples jobs at stake. But they are feckin shite.

Leaving parcels unattended, not calling, saying they've left parcel with a neighbour and never delivering it!!!!

Joules needs to change courier company as I won't order online from them now because of the delivery service..

halcyondays · 28/08/2012 10:04

I've had a few things delivered by Yodel and never had a problem.

Northernlurkerisonholiday · 28/08/2012 10:08

Ahhh Yodel.

Yodel who threw a parcel over my fence on to a concrete surface? It contained a Nintendo DS........

Yodel who left a huge BOden box on my front driveway where anybody could steal it? It was rescued by our postman who gave it to our neighbour.

Yodel who gave my mil a timed delivery slot for a mattress delivery and then were 4 hours late?

There is a message on my Boden account to say send be Royal Mail only. Maybe Joules would do the same?

SoggySummer · 28/08/2012 10:08

Oh god Yodel are bloody awful.

HoratiaWinwood · 28/08/2012 10:14

They are cheap because their business model is flawed - the drivers get something like 50p per parcel regardless of how difficult the delivery and how much fuel they use. To make minimum wage they can't spend longer than about twenty seconds assessing if the delivery attempt will be successful.

It would cost me about £6-10 easily to drive to the depot. I would always choose to spend an extra £5 on delivery to avoid that annoyance!!

gazzalw · 28/08/2012 18:48

Had a couple of issues with deliveries that never turned up in the lead up to Christmas and am pretty sure they were both via Yodel - deeply suspicious!

Prarieflower · 28/08/2012 18:56

John Lewis use Yodel,I was astounded when they stuffed up ds's bday present.The JL person in customer services was staggered that they still use them too.I don't think JL should be able to trade on their fab service thing if they use them.

vodkaanddietirnbru · 28/08/2012 18:56

our last parcel from Amazon has been delivered very quickly by yodel (within 2 days). We weren't in so they took it round the back and out it in the (empty) recycling bin and put a card through the door to say where it was. Saved me a trip to the depot.

Prarieflower · 28/08/2012 19:00

Just as well as you can't ring to ask(no number on card and if by some miracle you do find the number you don't speak to anybody),there is absolutely no way of finding out where your parcel has gone as they don't answer e-mails either.

Notgrownupinmyhead · 28/08/2012 19:02

Last week I had several parcels not turn up that were meant to be delivered by Yodel.

They somehow managed to lose a big 8kg box of Fairy powder and a 5L bottle of Fairy Conditioner.

Then my Boots delivery had been attempted. Had it? I was sat on the sofa infront of the window nearly all day

Then a few bits off Ebay carded when they weren't.

I worked fro City Link for almost 8 yrs and know what kind of tricks drivers get up to.

Yodel need a right kick up the backside!

vodkaanddietirnbru · 28/08/2012 19:04

the card I got has a website address and a telephone number on it and you can use them to arrange a redelivery

Somebloke · 28/08/2012 19:19

Yodel are about the cheapest out there. There's a reason for that.

So they'll continue to be shit, and they'll continue to get work.

LoosingBattle · 28/08/2012 19:26

Had a classic encounter with Yodel last week, item was showing as delivered and signed for on Monday. I had waited in all day Monday no parcel signed for. The rest of the week was spent trying to get through to Yodel, no returned phone calls etc etc. Item was delivered on Friday. Asked the driver how this could have happened?

"Sorry love, but you don't really expect me to come out of my way to deliver to the back and beyond? I only deliver out this way when I have more than one thing to deliver" WTF? Hmm

(yes we are remote, but live slap bang into between Edinburgh and Glasgow so not totally back and beyond) Angry Angry Angry

Tuttutitlookslikerain · 28/08/2012 19:30

I ordered something from Amazon that I wanted for my holiday. I pay for Amazon Prime so thought I'd have no problem getting it. How wrong I was. They had sent it with Shitty Link, who apparently had tried twice to deliver it and they had the photos to prove it!

We had been in, all day, both days so I asked for the photos to be emailed. Not one person, not even the manager I was speaking to, noticed that the photos were of 2 totally different houses! And neither of them were mine! I didn't get my item because the manager said the driver would have to deviate from his planned route and so it was though!

We don't have a problem with Yodel, but have had loads with City Link. I have noticed M&S have started to use City Link so we shall see how they go wrt delivery.

BelleDameSansMerci · 28/08/2012 19:31

My favourite Yodel "trick" is their online tracking which often states that a parcel has been delivered and signed for by the intended recipient when, in fact, it hasn't. This presumably is to cover their SLAs with their clients... I've ranted about this to them a few times now and got nowhere. All I got from their Customer Services Team was "we can't explain how this happened". Er, right.

A friend of mine is reporting them to Trading Standards for this alone.

maples · 28/08/2012 19:32

This reply has been deleted

Message withdrawn at poster's request.

Prarieflower · 28/08/2012 22:22

Vodka have you rang the number or gone on the website?Grin

vodkaanddietirnbru · 28/08/2012 22:35

no, because the parcel was put in the recycling bin so I didnt need to

CleoSmackYa · 28/08/2012 22:35

They were on Watchdog under one of their (many) previous names.

mummytime · 28/08/2012 22:36

We've personally had even worse problems with Royal Mail. Yodel cheat and just drop a card through the door, Royal Mail leave parcels a long way from the door in sight of the road and without even checking if someone is in.

We complain regularly. Yodel acknowledge it was them, Royal Mail treat me as if I'm an idiot and don't know a Royal Mail parcel from another carrier one.

HoratiaWinwood · 28/08/2012 22:37

Coincidentally a friend has posted tonight on FB that Yodel "delivered" her DD's new carseat today. Clearly marked "handle with care" and "fragile". Delivered by throwing it over a seven-foot fence...

HoratiaWinwood · 28/08/2012 22:38

vodka they've been known to deliver into recycling boxes and wheely bins on top of rubbish on bin day...

vodkaanddietirnbru · 28/08/2012 22:40

luckily my bin was empty and round the back of the house

cocoachannel · 28/08/2012 23:00

Ah, Hortia, we have a mutual friend...

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