If you have a Neff oven does the door get boiling hot?

[spur]

Hi there,
I just bought a new Neff oven (Series 1 B14420ngb) to replace my broken 12 year old Neff oven. I specifically replaced it with the equivalent model available now because the old door never got too hot and was safe for my 2 year old.

The new ovens door gets scary hot - I cant use it when my 2 year old is in the kitchen.

I wondered if any mumsnetters have Neff ovens with extremely hot doors?

After 2 hours of speaking with customer services and neff I have been told that it is 'normal' for the door to be hot!!!
I have only had it for 3 weeks so I am hoping to get the matter resolved with a bit of a fight.

I hope I don't sound totally mad. I know there are oven guards available but I am just curious to know if as a rule neff ovens have very hot doors. I have googled it and nothing came back.....

Many thanks for reading

Hello, I have a Neff oven (less than a year old) and the door doesn't get hot. I think you need to get them out as that can't possibly be correct. It seems very unsafe to me.

Hi spur. I have a Neff oven. The glass part of the oven door does get very hot yes, but not the handle. Have had my oven for 5 years and it's always been that way!

I always hang 2 pairs of oven gloves over the handle so that if the DCs go near it they won't get burnt!

I had my Neff oven for 5 years and it was fine until recently when the computer bit that controlled the thermostat went on the blink - sometimes the oven would get incredibly hot including the door and even the knobs - my daughter got a burn off the oven gloves she'd been using!

Neff were spectacularly unhelpful, by the way - in the end I had to replace the oven (couldn't afford another Neff) but could ahev paid less for a new single oven than the cost of their 'care' scheme!

Thank you so much for your replies!

Thats very helpful. I agree Tanga Neff have been useless so far. They told me I should have bought a more expensive model as mine is one of the cheaper ones apparently!

I asked if the more expensive ranges doors were cooler and they did not know and there was no one that I could ask!

Its very bizarre.

OkieCokie could you tell me which oven you have - I may be able to negotiate a swap if I am lucky.

We have a Neff, the glass gets very hot as well -- good luck negotiating for a swap, if you don't succeed I think Mothercare sell an oven screen-type thing!

spur - meant to say before, it's only the top half of the oven door that gets burning hot, the bottom half is generally okay.

Hope you get your oven sorted soon!

Many Thanks Again....I am waiting for customer services to call me back now......