I know Dyson are not entirely loved by MN-ers, but I am on my 2nd (the first laste d10 yrs) and I do love it.
Anyhoo, it had stopped picking up and Iwas going to take it at expense and inconvenience to my little hoover repair man - but then I saw an email I had kept about the careline.
They gave me advice about what to do and between us we solved the problem - plus my Dyson filter is now much cleaner! I was really impressed!