Dyson making a nasty grating sound

[taxiservice]

We have had this problem before but it fixed itself. It's a DC10 (purple and green).

It only happens when the roller is going round. I've cut the tangle of nasty stuff off that's around the roller so it's perfectly clean and checked all the pipes.

Any ideas?

I don't want to have to drag it down to a repair shop (not that I would be able to find one anyway) and the carpets are getting compacted with yuk.

Even if you just give a wild guess, do please share it.

Have you checked the belt?

OH has taken it apart and put it back together so, yes the belt would have been checked. I was wondering if it is a common problem.

Phone them in the morning-think they're only open til 10pm at night.
They are very helpful and will almost definately tell you on the phone what the problem is and how to fix it yourself.

Wow thanks Bubbaloo, I'll try that.

Mine needed a new motor once. It made a terrible noise.

I also got told off for not washing the filters. (Cleaning the cleaner it's never ending!)

hello

Not sure if you've got it sorted, but if not call customer care on 0800 298 0298

I don't want to give you a mis-diagnosis so please give them a call. And I have no doubt that they'll ask if you've washed the filters!

As Cod will tell you, I am a filter cleaning nazi. By keeping them clean (every 6 months is usually OK) you allow the motor to breath so to speak!

Hope that helps.

BTW - I work for Dyson (hence the name) and have met quite a few mumsnetters as they've helped us with some research stuff...