OK this is going to sound really daft...pretty much my entire adult life I've never had a washing machine - hand washed everything (was living on tiny island in Honduras for the last 6 years).
So am back in the UK and yay, have a washing machine due to immense amounts of laundry that DS is producing.
But everything always comes out kind of hard and crispy? I don't tend to iron things (am far too lazy), and washing gets dried either outside on the line or over radiator/bannisters. Other than that, I tend to wash at 40, use fabric conditioner and non-bio (am allergic to bio). We do live in a fairly hard water area, is that it? Am used to washing stuff in rainwater!
Any suggestions for making laundry soft and fluffy? Mainly for DS tbh, as I don't really mind too much for mine