Tesco deliveries - how to complain?

[PDAblues]

I get my Tesco shopping delivered (fairly new to doing this) and I have two questions.

1. How do I complain about something that has gone off before the BBE? It looked fine when I took delivery. I don't want to have to go into the shop.

1. What do you do if your delivery hasn't arrived (30+ mom's past the time slot) and they've not sent a message to say it's been delayed?

I've looked for the answers on the Tesco website but can't find any info.

Go into the app, click on the order, there should be something there about returns. You want to be able to WhatsApp them and they will refund you.

They have a WhatsApp service where you can message them. It’s really good. I’ve done it a few times whenever I’ve found something is out of date or damaged and they refunded me.

+44 800 917 7403

Thanks, that's really helpful.

I use the website, not an app. Maybe that's why it's so difficult.

I just call the phone no on the receipt and speak to someone. I’ve never used WhatsApp for that.

absolutely fed up with Tesco these days! If the products arent crushed and leaking theyre cancelling their orders!
ive had an order cancelled again tonight for the whole families groceries for the weekend :(

Also use the WhatsApp - they have always been very helpful and refunded me straight away for anything that’s not good enough quality or has a short date.

Never thought to look on the receipt. I looked and did find the contact details. Thanks.

I ring the freephone number on the website it's very quick

Call us
Call 0800 323 4040* for help with something you ordered online. Have your order number ready to type in when they ask , you will get through to speak to a human