AVOID THIS COMPANY . When they finished initial clean costing £396 on closer inspection, after just looking surface level I was not satisfied with service .
Family bathroom -1- They missed pee stained toilet seat , 2- pee stained bathroom floor at toilet ,3- floor behind the standing bath still dusty and clearly untouched ,4-shower screen base of glass still dusty & gunky , 5-behind tap on vanity unit full of toothpaste & short beard hairs not touched !
Hall - 1double door at entry to kitchen - debris and dusty still at doors.
Lounge - 1-footstool not hoovered still covered in cat hair
2- Broke (and turned breakage to back on fire hearth ) my ceramic ginger pot had for over 10 years !
The maids were there for 3 hrs and did do other areas well . So I simply asked for recompense for missed cleaning and damages . The response was ludicrous ,we offer a return visit to fix !! Why would you have a service back that initially failed to complete the task ?When I told her no thanks my daughter had completed the cleaning .
She said well that’s what we offer as our 100 % guarantee of satisfaction. How about just knowing service will be completed in first visit ??? Re breakage the “manager” Tracey( Glasgow ) had to check with staff as they hadn’t mentioned it !! Of course not they missed cleaning and failed to mention that either !!!
Basically refusing to give me even my breakage cost back .. such poor customer service .. DO NOT USE they take the money and absolutely no shame in keeping it when I sent her photos that eve showing the breakage and missed cleaning . Very poor customer service and attitude .
Have photos will post on x / Facebook etc if I can as can’t seem to here !
Date of experience: 15 August 2024