Hello, I'm in need of advice. A few months back, I engaged the services of Fantastic Services for a post-renovation cleaning job. Unfortunately, they didn't manage to complete the service as they ran out of time, and the cleaners refused to extend their stay. Consequently, I was left with an excessively dusty house. I promptly contacted them to demand a refund, but they only offered a partial reimbursement, which I found quite laughable. I went ahead and lodged a claim through the Small Claims Court. Unfortunately, the court discontinued the proceedings. It seems rather futile, considering Fantastic Services operates as a franchise. The claim should ideally be directed towards the specific provider of the service, rather than being aimed at Fantastic Services as a whole. I also attempted to dispute the charge with my credit card company, but since Fantastic Services technically provided the service, the charge was upheld.
Do you have any other suggestions or am I being unreasonable?