We have fortnightly cleans (no judgment please) and I thought we were paying for a two hour clean every other week - but it's always 2 cleaners so they they are actually there (or should be there) for an hour in total.
However we have a Ring doorbell and we can see for the past few weeks that they are only at the house for 45 minutes, so times by 2 cleaners means we are missing out on 30 extra minutes of cleaning.
I've had no communication to say that 2 hours is too much for our house, or asking for extra jobs if they do the usual stuff in less than 2 hours.
I'm not exactly sure what I should do but can't help feeling I'm being short changed.
The work they do is always good, but if they have extra time there is always more things they could do - a deeper clean in the shower for example, or windows, fridge etc.
Please no judgment for the fact we have a cleaner. Helpful answers only.