Gah! My app's crashed! Don't buy anything that needs Hoover Online

[Gingernaut]

Muggins here, unwittingly bought a 'smart' Hoover branded washing machine.

Instead of Hoover or Hoover Wizard, my machine uses the Hon app - Hoover Online

There have been increasing issues with this app, but it's been usable until yesterday, when I got the message pictured below

I have sent an email, with pictures, to the service support line, but until/unless it's sorted, I've lost my favourites list, half the functionality (extra rinses etc) and the touch pad on the front of the machine doesn't want to know me (Reynaud's and eczema)

I have Uninstalled, reinstalled and changed my password. Nothing.

Has anyone else had these issues?

Same problem. Exact same message in app. I dont know the buttons on machine, only use app.

If i use a vpn to be anywhere else, app works, but all devices have disappeared.

I've got the Wizard app and it's awful - wouldn't link to Alexa, and we got new internet and now it refuses to acknowledge my washing machine at all.

When I first downloaded what I thought was the correct app, I spent over an hour trying to get the thing to acknowledge my washer, before finding out I had downloaded Hoover Wizard and not HOn.

After all, it was a Hoover washing machine, why not? 🤔

On downloading HOn, it worked after initial teething troubles, but has gone downhill fast in recent weeks.

Exact same problem all day it's so annoying isn't it

@Gingernaut I've had the same message all day

Anyone heard back form Haier?

@Gingernaut I've emailed saying apps not working but no reply ! Still not working tho so

I've contacted Hoover, using their contact form - they have hOn on their web page for a wine cellar.

No answer, though...

@Gingernaut it's bad we've been left all day with no update isn't it to be honest I probably only use 2 or 3 of the app programs but it's really annoying I'll have to dig out the manual to use it without the wi fi I'll keep trying the app I'll let you know if it comes back on!!!!

I went to the Reviews & Ratings section of the Google Play Store.

The last few reviews have had an answer.

@Gingernaut it's back on!!

Yay!

I've downloaded and logged in again.

Crisis over.