In case you're not aware of this ~ EDF

[butterpuffed]

My fixed rate tariff ends 31st this month, had a quote , rang up and accepted , not really the problem as we all know they're going up.

I accepted the quote on 5th July and yesterday I saw my smart meter was already stating the new daily rate and new price per kwh. Rang them thinking it was an error .

C/S advisor said it was correct as the new tariff starts from the date you ring up and accept.

Well, they could have told me at the time as I'd have said I'd ring them towards the end of the month instead. I presumed it would start when the old one ended.

As I definitely didn't want to pay any extra until I have to 🙄

New tariffs always start immediately if you stay with the same provider, if you switch it is generally about two weeks

Well, they could have told me at the time as I'd have said I'd ring them towards the end of the month instead.

That specific tariff could have been withdrawn by the end of the month. Once each tariff reaches the customer cap they'll come out with version 2/3/4 and each subsequent version is slightly more expensive.

They should have made it clearer, but this is standard practice really. You can complain, but I wouldn't ask to roll back your tariff. The next one offered at the end of the month may have a vastly higher price.

yes, that is how is always has been. It is very likely that the fix you were offered would not be available by the end of the month.

Thanks all, I didn't know it was the norm. I'll keep it in mind when the new one finishes !!