We've got a washing machine (was around £400 new) that has always been a bit temperamental on a full spin. We got the spirit level out a few times and made sure it was level etc. Then 2 weeks ago, we noticed a funny "hot" smell coming from it, so I rang to arrange someone to check it. They came out next day, which was impressive, and the engineer looked at it for about 3 minutes declaring the drum was coming off the fittings, it had badly damaged the seal as a result and needed extensive replacement parts including a new drum.
I was slightly horrified, as the warranty runs out in September. Worse than that, I've been chasing them every single day now for over 2 weeks and the latest repair date is the 19th April. I've been told time and time again that the complaint has been sent to the "escalation" team but the bottom line is that they're just passing me from pillar to post.
Has anyone else had similar with them and how did you solve it??! I'm getting very cranky now with 4 adults in the house and having to keep begging loads of washing from family................