Indeset washing machine isn't draining or spinning and water is resting in the drum. I've accessed the pre-chamber and checked the pump. No blockages. Rang retailer/installer who said next step was to phone Indeset for an engineer. Machine bought under a year ago so covered under manufacturer's warrenty.
Rang to book an engineer. Some effort to sell me an extented warrenty (though months until the year is up) and a washing machine cleaner. Call centre said something about needing to pay if no fault is found and there were some other caveats that I couldn't quite make sense of.
Should I not worry - perhaps this is something to expect - or will the engineer be under pressure to find no fault? And what if it turns out to be an installation problem? Thanks!