Hello Mumsnetters,
Can anyone out there recommend a reliable cleaner? I recently closed down my Housekeep account as it really wasn't working out for me for the following reasons:
- Having been a member for just on 6 months, I've had as many cleaners during that time, which I found stressful and downright inconvenient
- Just when a cleaner that you like settles in, they disappear and you're left having to teach someone new all over again
- It is neigh impossible to reach Housekeep by phone and any email enquiries take days to elicit any response from them - really rather unacceptable in this day and age.
I have a very strong suspicion that the reason for the high turnover is because of their rating system which works like this: After every clean, the house-owner is invited to rate the cleaner. I suspect that if you leave anything less than a 'perfect' rating for the cleaner, they dump you and move on to the next sucker customer - because they don't want their ratings tarnished by a less-than-satisfied client. My last cleaner was very good, but I have to say on her final visit she didn't follow my instructions and didn't clean various items I specifically asked her to - so I gave her 4 / 5 for that clean. The next thing I know she dumps me and now I'm left with having to find someone else. This whole rating system discourages any kind of honesty. Anyway, if you know of a reliable, decent cleaner around the N8 / N10 / N22 area, please let me know. And am also interested to hear what your experiences have been with agencies (Hassle, Happy House, Fantastic, etc)
Thank you so much.