Hi,
I have had my cleaner for 3 years , she charges me £20 for 2 hours work per week, although she does go over the time by 20 minutes on average each week, (she has never charged me for this) she has always done a fantastic job on my house, is trustworthy and very reliable only taking Christmas off! Each week she does my kitchen, wash all cupboard doors, work tops, cooker top, hoover and wash floor, clean windows and remove cobwebs, (it is a large kitchen) hallway hoovered and mopped, front porch hoovered and mopped, lounge dusted and hoovered and windows and french doors cleaned, all doors cleaned, stairs hoovered ( one flight) master bedroom hoovered and dusted, en_suite cleaned and mopped, family bathroom cleaned and mopped .
I have always been very pleased with her work, but when i came home today i found that she had not done the main bathroom, i text her and asked why and she said that she had to take her car to the garage for MOT and she had forgotten to text me, she had done 2 hours, but did not have time to do the bathroom. When my husband came home he looked around the house and found that the cooker top had a smudge on it and the tiles in the en-suite were smeared, he is furious and wants to sack her.
Do you think we should get rid of her or ask her to finish the clean and give her another chance?