lousy Hotpoint service - any suggestions?

[notsupermum]

Just wondering if anyone has had success complaining to Hotpoint - I signed up for an insurance plan to service our washing machine. I've just waited a week for an appointment and will wait another week for a part to be delivered. I can't find anyone to complain to (live chat not working, customer helpline engaged). In the meantime we are a family of six with no clean clothes...anyone know a hotline to the chief exec?

They are behind on addressing the safety issues with some of their tumble dryers so that may be why they are swamped. They are owned by Whirlpool - a US corporation. I'd have a look at their corporate website and see if you can find the contact details for their Company Secretary or the VP responsible for Europe.

Or try social media.

Sadly I think this is the norm, we had similar with Bosch.
Still under warranty, a week wait for them to look at it them another 10 days for new part to be fitted.
Sorry not much help to you!

My advice is...don't but a Hotpoint, they're crap

wowfudge, I thought Hotpoint were owned by Indesit? The Hotpoint we had was definitely Indesit made and it was atrocious.

hmm have they been bought by Whirlpool? V confused. Can't get through to anyone in the UK

Both Hotpoint and Indesit are owned by Whirlpool. As are a host of other brand names, including KitchenAid.

wowfudge, just googled - Indesit bought out Hotpoint/Creda in 2004 and then the Indesit company got bought out by Whirlpool last year.

Candy own Hoover, Electrolux own AEG & Zanussi, Bosch own Bosch, Siemens & Neff, and all those cheap Currys & Asda brands all seem to be made by the same company too.

Is there any independent companies left anymore!?

I have an 18 year old Creda fridge freezer - still going strong. They don't make 'em like they used to!

My mum and dad had the same washing machine for about 25 years...don't think it was a Hotpoint

wowfudge, my parents Hotpoint washer lasted a good 15-20 years. That was when Hotpoint were still Hotpoint. Our Indesit-with-a-Hotpoint-badge-on-it didn't make the 2 year mark.

Hmm - I have a horrible feeling that when we move house this year that will do for a number of appliances. It did last time!

Doesn't help, but I sympathise, 4 weeks ago got a brand new whirlpool machine, went faulty, had to wait 2 weeks for engineer to come from hotpoint/indesit/whirlpool. Then for replacement, Indesit office messed up delivery date on that too.

Number i got through on fairly quick was 0344811211