And they are a good company when things go wrong. A plastic part of mine broke while I was away for the weekend. I googled them to find out if they sold replacments and discovered numerous comments on forums to say that they had supplied replacement parts free of charge.
I filled in their customer relations form (or whatever it was called) and said I'd bought it at John Lewis around two years ago but didn't have the receipt. Got an email within in a day or two saying they would send me the part and it came soon after and was free!
I then went and ordered a bathroom bin from them (via John Lewis) so their good service worked. Simple Human, a really fab company.