Anyone being ignored by sofa.com???

[pickyourown]

Appalling service.
Had a sofa delivered end of August. Started an exchange on September 6th and suddenly all communication has stopped. I’ve sent countless emails/tweets and can’t get through on the phone.
Just wondering what to do next?? Has anyone had the same?

Good luck, I've been having a problem with them for the past six months. They truly are useless!

We had dreadful service from them when we bought our sofa about four years ago and again when we tried to get some damage sorted through the Guardsman insurance that we’d bought through them, as they stopped stocking the fabric. Absolute nightmare and couldn’t have been less helpful.
Sounds like nothing has changed. I wouldn’t recommend them to anyone.

Oh dear :(. Just ordered a sofa bed from them. I'm sorry to hear of everyone's experiences.

The online reviews of this company are not good at all. Be very careful when buying furniture online….