Chairs that were different when we tried them in the shop

[ifIwerenotanandroid]

We bought some chairs for the lounge, some years ago. As I'd had a lot of back trouble at the time, I was very particular about getting chairs which were flat-seated, firm & comfortable. I went back twice to check them out, to make sure they were right before we bought them.

When they arrived & we used them, I thought I must've made a mistake, as they weren't so comfortable, & I went back to using a chair we already had. But after a bit I thought this was silly, & I gave them another go. They definitely went down towards the back of the seat, so I bought a big foam wedge & that worked for a while.

In the meantime, I saw a thread on MN where the poor OP had just taken delivery of two sofas which were of no use to her because they gave her back pain & the ones in the shop hadn't! IIRC at least one answer was that chairs & sofas on display in shops are made differently than the ones you actually buy. Is this what's wrong with my chairs?

Now we're at the point of either throwing out these chairs or trying to get the seats of them changed somehow, as all the seat supports seem to be disintegrating & they were never right in the first place.

Is it true that shop display models are radically different from the real product? How is this legal?

Does anyone have any advice? The chairs (apart from the seats) are in good condition, match the decor & we still like them.

[HelpIneedsomebodywontyouplease]

I believe you have to upgrade the seat filling when buying. The display models have the expensive type but unless you upgrade you get a lesser type.
I read it on here, I’ve had a quick Google but this is all I can find.
I know when we recently bought our it was bugged up that the foam type came with no extra charge on our particular sofa.
www.scs.co.uk/help/before-you-buy/furniture-buying-guides/foam-seat-upgrades.html

[HelpIneedsomebodywontyouplease]

Bigger up!

could you maybe buy new foam inserts for your chairs? Lots of places advertise that they cut to size

[HelpIneedsomebodywontyouplease]

I give up 🙄

[ifIwerenotanandroid]

Thanks for trying 😂

I get the gist. Nobody mentioned more expensive foam when we bought the chairs & there's nothing on their w/s now.