La Redoute Customer Service

5 replies

mamacoast · 07/12/2021 18:56

Is anybody else having trouble getting a response from Customer Service? I'm trying to arrange the return on a faulty marble topped coffee table. I've filled in a 'contact us' form and sent an email.

Thank you.

OP posts:

windmill26 · 07/12/2021 22:22

Hi,I have been a customer for a very long time and I never had any issues with their customer service. Have you tried to give them a call?

Original poster

mamacoast · 08/12/2021 06:27

Windmill26, the telephone line shuts at 5pm and I'm not back from work. Unfortunately I can't call from work. This is why ai need an online response. Plus I've sent photos.

OP posts:

windmill26 · 08/12/2021 13:22

Hi,this is from their website:Contact us :Telephone 033 0303 0199 Lines open: Mon to Fri: 8am to 6pm and Sat 8am-4pm
I would also try to get in touch via Facebook

Original poster

mamacoast · 08/12/2021 17:14

Thanks all - I've managed to call and Hermes are collecting on Monday. Faith restored in La Redoute!

OP posts:

windmill26 · 08/12/2021 23:23

Good to know! Glad you have managed to sort it out,

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