A WEE UPDATE FOLKS, WE ARE IN OUR 60'S AND LEFT WITH NO SUITE OF FURNITURE THANKS TO OAK FURNITURELAND, SERIOUSLY STAY AWAY FROM THIS COMPANY, COURTNEY ASKED ME TO GIVE OAK FURNITURELAND ANOTHER CHANCE I DID AND GUESS WHAT, THEY FAILED, IF YOU TELL ME THAT YOU WILL PHONE ME IF NOT LATER TODAY BUT TOMORROW DO IT, DONT MAKE FALSE PROMISES, ANYWAY ORDER NOW CANCELLED AND I WILL NEVER DARKEN OAK FURNITURELAND'S STORE AGAIN, and finally the salesman/woman in their store are excellent but it's a pity about the customer service aftercare
15-2-22
Courtney this situation has got worse instead of better, 1st Oak Furnitureland was to deliver our suite on the 27th January, all week leading up to the delivery date we received texts telling us delivery times on the date, only for oak Furnitureland to phone less than 24 hours to tell us delivery wouldnt take place on that date :-( I then contacted customer service, whom offered me a £100 refund, then I left a truthful review on here, then customer service contacted me again and I got a further £169 reduction, and was also assured that our suite would be delivered on 15th February, again text from oak Furnitureland giving times for delivery on the 15th, then at aprox 16-15 on 14th February we get a text message ring customer service as they had a problem with our order, so I waited patiently for 50 minutes before I got an answer and then was told the 3 seater would arrive on the 15th but the 2 seater wouldnt be here TILL AUGUST, we got rid off our old suite on 26th January as we where expecting our new suit, but no it didnt happen then and now Oak Furnitureland has let us down once again, we are in our 60's no suite in our living room,we cannot have friends family round to visit as we've no furniture, FOLKS SERIOUSLY STAY AWAY FROM OAK FURNITURELAND, THEY ARE A DISASTER, WE ARE TOTALLY FEED UP, Not worth ☆