Active discussions

Help protect children from gaming harms.

Take our survey

Please or to access all these features

Talk
Home decoration
Original poster

Would you be happy? Opinions please

25 replies

Jellybeans101 · 16/09/2019 19:45

All I need is opinions whether this is true to sample?
Picture attached: top (lighter wood) is a sample and the bottom (darker wood) is the product received.
Would you be happy with this delivery?
Upon querying ‘wood is a natural product’ which I can appreciate but this much of a variation?

Would you be happy? Opinions please
OP posts:
Anerak · 16/09/2019 19:47

Completely different. Send back if you can and order elsewhere

PickingUpLicks · 16/09/2019 19:47

No I wouldn't be happy with that, it's completely different!

SpongeBobJudgeyPants · 16/09/2019 19:47

Too much variation for me.

Bobthefishermanswife · 16/09/2019 19:48

Product looks like its had a darker stain, ask to swap it for another batch?

adagio · 16/09/2019 19:49

I’d send it back, completely different colour imo

Original poster
Jellybeans101 · 16/09/2019 19:50

Thanks all!
We’re having bloody murder with the manufacturer who are saying they want 20% (£200) handling fee!!
They have directed us to trading standards if we are not happy!!!
I’ve had to get second opinions cause I’m thinking am I actually going mad? It’s absurd!

OP posts:
TrickyKid · 16/09/2019 19:51

Looks like they've sent the wrong item.

PickingUpLicks · 16/09/2019 21:01

Did you pay by credit card?

PaquitaVariation · 16/09/2019 21:12

No, they don’t look like the same product.

RhymesWithOrange · 16/09/2019 21:20

That's a completely different product!

Original poster
Jellybeans101 · 16/09/2019 21:22

@PickingUpLicks yes used Barclaycard. Already contacted them

OP posts:
RhymesWithOrange · 16/09/2019 21:43

Who's the manufacturer?

Unburnished · 16/09/2019 21:59

One is dark oak, the other is light oak.

Someone fucked up but wont admit it. Have you asked the owner for an explanation beyond ‘it’s a natural product?’

keepingbees · 16/09/2019 22:23

That's not natural wood variation, they are completely different colours. No I wouldn't be happy, stick to your guns!

Original poster
Jellybeans101 · 17/09/2019 10:23

@Unburnished I have! They referred me to terms and conditions I’ve had to take it further Confused

OP posts:
RhymesWithOrange · 17/09/2019 10:54

Can you escalate to MD?

Take to social media?

NoSquirrels · 17/09/2019 10:59

Wow, they’re a company begging to go out of business! That’s ludicrous customer service - clearly doesn’t match the sample at all and that’s the whole point of a sample!

HereWeGoNow · 17/09/2019 11:05

They are different colours and have different grains. I would not be happy.

Unburnished · 17/09/2019 14:47

Outrageous trying to pass it off as the same. Definitely take it further.

goingtotown · 18/09/2019 20:10

Name & Shame.

HeadintheiClouds · 19/09/2019 12:27

Surely the handling fee is for customers who’ve returned because they’ve changed their minds, not been sent the wrong product?!
Don’t pay a bloody penny.

HeadintheiClouds · 19/09/2019 12:27

Btw, your choice is far nicer.

lavabug5 · 19/09/2019 12:31

I'm no expert but that is ridiculously different! I'd be expecting them to apologise and correct the order

lavabug5 · 19/09/2019 12:32

Unless of course you have accidentally ordered the incorrect product!

minipie · 21/09/2019 00:41

That’s insane. No way is that the same product. I wonder if someone accidentally sent out the wrong sample. Have you sent them the photos?

New posts on this thread. Refresh page