Can anyone please advise me as to what I should do..
So I purchased a sofa from Sofology and we’ve had it for 3 weeks now. It’s sagged so much to the point that it looks like it’s at least 5 years old. After speaking to them on their online chat the lady tried to convince me that it’s just natural wear of th material and th sofa we chose is a very soft sofa. I wasn’t told anything about it being worn out In a few weeks from the salesman when we bought it.
After getting nowhere with the online chat I called them up to be told the same thing from another guy on the phone. It’s only been 21 days and I feel like they are trying to make me go over the 30day period. After arguing for about 15 minutes the guy told me to call back after 6 weeks if it’s still the case.
I feel like it can only get worse and they are buying time so later on they don’t loose out.
The sofa is on finance..