well im at the end of my tether with sofology where do i start, all they do is lie and lie and make excuses or ignore u
i bought a leather 2 and 3 seater recliner off them 3 years ago and from the day it arrived the problems started, the electrics in 1 seat of the 3 seater didnt work and 2 seater was out of alignment, they put in a new motor a mth later, but refused to accept any probs with 2 seater, 2 mths later staples came out and they sorted it, it went on and on with small probs, seat sagging also and was told i had to sit on a different seat every day and my fault using this seat more, then 2 holes appeared,. after years of complaining and arguing with them they sent homeserve out, who admitted the 2 seater was out of alignment and sagging shouldnt have happened, 1 hole was due to bad leather quality in that area, the leather was starting to crack and come away, i had paid for the best leather also. i thought great at last it would be sorted. i got an email from them saying technician had said no faults on my suite case closed. i rang homeserve and they told me they werent allowed to give me any full details ,but they had informed sofology there were concerns with my suite, so more lies from sofology. they still wouldnt do anything, i went to ombudsman , who wrote to them and soon after they offered me a credit note for £1600 , the suite was £2500, they wouldnt budge on that, i was going on holiday for a mth so stupidly decided to accept as they had only given me a month to accept it and ombudsman were taking too long to reply
suite number 2 arrives i ordered a material one so i wouldnt have leather issues with 3 seater recliner and big chair with recliners end of sept
it arrived and straight away i wasnt happy , theres crinkles in some areas not in others it looks really odd, the back of 1 side of sofa is loose. i wanted it sent straight back but drivers assured me its just settling creases and will go in 1/2 weeks. the delivery guys took a chunk of wood out of top of my door frame, scratched some of my plaster and scratched 1 of my picture frames, i didnt notice til they left. the creases didnt go so they sent a technician out about a mth ago, he couldnt get creases out of 1 arm on chair and said need a new arm or chair, he had to re stuff some areas, he managed to fix sofa as delivery men hadnt connected it properly, he cut is finger and dripped blood on my new sofa but managed to clean it off, but ive got a big gap between the seats and they are not level in height and depth and now seat starting to sink . im so annoyed with this company
ive been on to them none stop for 7 weeks , they dont answer emails, dont answer calls unless you wait ages. they all tell you different things, was offered £65 to get all damages repaired no chance of that being enough. i was told to get a quote for the 2 frames 1 he damaged and 1 that matches and is next to other so cant have odd frames, they were 95 and 85 due to 1 a bit smaller, they are now back tracking and saying i shouldnt have been told that and due to me not telling them day this happened they are only going to give me £65. i had just lost my dad a few weeks before suite arrived and i was goin on holiday a few days after which they new about i had other things on my mind than to email them but i tried to ring them a few times but couldnt get through i knew their technician was coming in 2 weeks so thought i could speak to him about it and he took photos too. they are now saying the technician said theres nothing wrong with my suite , what a lie cos he told me there was.
ive got another technician coming in 2 weeks from homeserve to have a look at the suite but not damage to my house. ive written another complaint, i think im going to have to go down ombudsman route again, their customer care is absolutely shocking and appalling. ive now been batttling with them 3 1/2 years and its been a dreadful experience, AVOID this company