rangemaster hi lite cooling fan noise

[lingalonga]

Hi, we've just redone our kitchen and bought a rangemaster hi lite induction and it has a REALLY loud fan that kicks in moments after the oven has been turned on. An engineer came out to look at it and says its the cooling fan and has to run. It sounds like a jet engine! tbshock Has anyone else had this experience? The stove is being replaced as a foot was damaged on installation and rangemaster say it might be better next time, but i have my doubts... anyone got any feedback on this model?
ps this is my first post on mumsnet, no idea whether my emoticon going to work tbblush

I have just had exactly the same problem.... bought a new ceramic classic rangemaster two weeeks and found that there is a cooling fan on the back that sounds like a jet engine every time the oven or grill are turned on. Have had the engineer out to change the fan, but there is no difference.....have complained to customer services and sent a recording of the noise to Rangemaster ...but they couldn't care less, won't allow me to speak to an engineer and keep saying that noone else has complained and this noise is normal ! It's terrible....sounds as if there is a loud vaccuum cleaner on in the kitchen and totally ruins the atmosphere in the adjacent dining room. I am so miserable and disappointed. This seems to be a serious design fault and it's outrageous given the cost of the cooker. I am wondering whether to post the video files on facebook to see if anyone else has had this probem.

I would be very sad to send the cooker back as it looks good ....but the noise is just unacceptable.Has anyone found a way to deal with this problem?

Same problem here, it drives me nuts! We have an induction classic deluxe. We had an engineer visit soon after buying the cooker and he changed the fan - no better but it does seem to vary and sometimes it is worse than others. Tonight was v bad! I was also going to send customer services a video but I guess there's no point...:-(

This is an ongoing problem which Rangemaster engineers cannot or don't want to fix. I gather it may be that they have changed the position and type of fan (which used to be further down the back of the oven).....so the new models are louder. Every time I have called Rangemaster they say that noone else has complained so there is no problem with the oven. If everyone who is having this problem complains and posts their complaints on the Rangemaster site maybe the company will take it seriously!.

The Rangemaster Facebook page has a place to make comments and complain about unresolved problems - a good place to start trying to get the company to pay attention to actual customers ? ....www.facebook.com/RangeMasterUK

And there was me thinking it was just us! Yes, Rangemaster induction with VERY loud fan . We had an engineer who replaced the fan and it was quiet for a few weeks then it just went back the same! Bloody irritating.

Bought a Rangemaster in November Hi Lite 110 and thought as we had spent so much on it there wouldn't be a problem.
It arrived was connected and there was a loud bang when switched on!
It had never been checked properly before being sent out and the oven was removed and we received our second oven a few days before Christmas. This one arrived with a damaged top which we had to wait 6 weeks to be replaced. There is a loud buzzing when the oven is turned on and lots of steam comes out of the back when cooking.
Rangemaster have so far been useless and we are now fed up and have asked for our money back through the sale of goods act 1979.

I have posted a video of this, is this a "normal" noise for a induction oven?

Is it just the induction hob that's noisy or is it the fans in the ovens and grill. We're looking at buying a Hi-Lite with the gas hob. Don't want any fan noise really. Had a Smeg. Dreadful!

It's the cooling fan for the unit the makes the noise, the induction has its own fan to cool, and the fan oven of course has its own fan too.

We bought a Belling range cooker, which arrived badly damaged, Belling constantly ignored us, they have zero customer service, so in desperation we eventually got Currys to sort it out, and the only decent looking option before Christmas was a cheaper Flavel.
It is fine, but the fan oven sounds like we are living on Heathrow Runway No. 1

@paulholliday that is the same horrendous noise that comes out of our Nexus 110. Takes over the whole kitchen and is not very nice. If you do a long slow roast you basically can't socialise in the kitchen.

Anyone had any success fixing this?

Has this problem been resolved for anyone? I've had a new classic deluxe induction and have the same issue. Had no response from Rangemaster when I asked if it was normal. Now I've read this and it clearly isn't.

Hello, we also just bought theinduction 110 Hi-lite. After turning it on we it sounded like a mini jet engine and we were pretty devastated. We phoned up and they were most unhelpful. They said they could send an engineer in 4 weeks!!! After seeing all the other friedns we were pretty devastated.
However, help may be at hand. I removed the back top right hand cover to look into the cooling fan. There was a sticky label from the manafacturers attached to one of the wires behind the fan which was caught in the spinning fan. I simply pushed the wire back and problem solved. Again, rangemaster were very unhelpful

see below to my post to see if this solves the problem

I've got the professional deluxe but with gas hob and electric ovens, no problems with loud noises what so ever?

I solved this for a new Hi-Lite that I took delivery on this week.The problem is the baffle plate that sits on top of the flavel fan - the spinning fan hits the air gap in the design and makes the noise.

I removed this from a new one and now no noise.

Sounds great fix - we have the same issue.

What was the actual procedure?
Is there a You Tube video as would help others?

Stephen B

So, many years have passed, but the noise did not. Today I finally pulled the Nexus out to take a look.

The noise was the ebm-papst cooling fan on the back by the gas hose connection.

Cooling Fan : EBMpapst

After being able to unscrew it from the back of the oven, I ran it when it was not touching the rest of the oven. Still made a bit of a noise, but significantly quieter.

So it appeared to be mainly due to how it was connected causing a large amount of vibration. I noticed that there are no “dampening” materials between the fan component and the metal panels making up the back of the oven. So, I got myself a heat tolerant silicone mat and proceeded to cut some pads and “washers”, that I then used where the various components and panels joined. this was only in a couple of places.

While I suspect replacing the fan for ~£100 may make things quieter still, the difference is significant and I noticed my normal irritation failed to surface. I feel like the oven is now talking to me rather than shouting, and I no longer clench my fist with frustration and disappointment when I turn it on.

I’m looking forward to having friends over and not instantly apologising for the cooker’s behaviour in front of guests.

Perhaps in another 9 years time I’ll actually replace the fan and it’ll become a whisper. I may then even enjoy the ££££ oven the way I had hoped I would when I bought it…. Until then, adiós dear readers