need help asap, wrong windows fitted

[notamumlol]

My mum had some windows fitted, and it turns out, they have put in the wrong style of windows......ive checked what contract she has, and stressed she needs to have the discrepancies in writing, but she doesnt seem to, the one so called contract she showed me was vague and didnt even include her signature.....

She said she signed something else in store....but doesnt have a copy of it

You guys are mightily helpful -_-

Call the company and ask for a copy of the contract.

what do you want exactly? advice for your mum, i think we need more info.

Rather difficult to be "mightily helpful" with no information.

What has the window company said?