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Delayed luggage claim? Timescale?

4 replies

House4DS · 04/09/2024 11:03

Can anyone give me a rough idea of how long it took to hear about the claim?
This is for the cost of essential items (toiletries, underwear) after our bags were delayed by 4 days.
Flew with Ryanair.
Claim submitted on 1st August.
Other than an initial receipt-of-claim type email I haven't heard anything.
Thanks!

OP posts:
Georgyporky · 04/09/2024 13:00

Only time it happened to me I received the money in about 1 week - NOT Ryanair.
I'd certainly be chasing after a week.

House4DS · 04/09/2024 17:09

Thanks. I'll start chasing.

OP posts:
House4DS · 04/09/2024 18:47

On the off chance anyone is interested in the future, I've just come off the live chat with a human.
Normally it should be sorted in 14 days.
Sometimes it's 6 weeks.
We're at 5 weeks tomorrow and counting.
They could see it was logged in the system though.

OP posts:
House4DS · 04/10/2024 12:37

...9 weeks and 1 day later I have just received an email to say they are settling all expenses in full. Hooray!

OP posts:
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