Hi, this is my first post, just been reading all the messages on here, and you would have to say its the best forum for helpfulness and advice!!!!
I have an overseas application for my 4 month DS, and my application had gone to Liverpool Office. Unlike you guys who are all trying to get out of the country, im actually trying to get back in lol! My original British passport is with my DS's application so I cant travel unless I request it back (not that I would travel and leave him behind)
I too have rang the 0300 number, and spoke to many of the operators from Bangor, Newport, and, somewhere else. I have found that most of the operators will say anything to get you off the phone, only some of them will look into it further. They all have the same information to hand - although its never up to date!! sometimes they can find your application and sometimes not....and yes they give out different information as to where your application actually is! Do not waste your time on this number, you probably already know more than them..
No one ever calls you back, well I have never had a call back in the 6 escalations I put in!
I emailed Paul Pugh, Theresa May, and my MP, also the various email addresses for Liverpool, and Newport. Paul Pugh and Theresa May ignore your emails and they get sent to Newport to look into and respond back with a generic email saying your sons application is currently going through routine checks and until these checks are complete we are not in a position to issue a passport. i ask the question roughly how long? as I have to ship over more essential for him etc and I get the same response! asking for call backs, escalating them has no effect whatsoever.
Even the MP's office ignore my phone messages and emails. On this site there was one person who said tweet them - Tried it this morning - it works!!!! MP came back to me in half an hour and asked me to re-email everything to him....so I would suggest using twitter if you aren't getting anywhere!
Unfortunately I cant try the 0845 numbers because from abroad they only ring for about 30 seconds then cut off - so no chance for me to hold on for even an hour.
Oout of desperation I have applied for an ETD at the embassy, the Embassy however have emailed the Home office, who have in turn emailed the Passport office for approval - Great so back to Liverpool!
I don't understand what they need approval for, when they have all original documents with them including my DS's British Citizenship Certificate??
Getting well annoyed, all I want to do is come back home so I can enjoy this happy time as a first time parent and share this joy with the rest of my family!