'We can't guarantee your rooms will be next to each other' WTF?

[Beetroot]

F'ing 4* hotel in Central London and they can't guarantee ? It is not rocket science!

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Is that Beetroot's cat, or did she fall asleep and her head hit the keyboard?

it is me clunking my head against the keyboard in frustration

Tell them if they can't guarantee they'll be next to each other that you'll take your booking elsewhere I bet they suddenly change their mind then.

not in the middle of London, I think they prefer business people and see kids as a hindrance. ala julie Bindel

We had this too - we'd booked the Hilton at Heathrow when we came back from holiday - and had booked (we thought) 2 adjoining rooms. When we actually checked in they didn't have any - so ended up all 4 of us sharing a double bed!(luckily for us it was just for a few hours)

That's a bit crap.

I second ledodgy's suggestion.