Ds always had a laptop for exams and assessments throughout school (average comp, if relevant) from Y9. This is purely due to his handwriting, which is pretty much illegible, despite his best efforts during primary school. He's a high achieving student and has just started at Oxford doing an essay based subject. He has had to apply for use of a laptop for the January exams through the disability service and provided a letter from his school saying he needed a laptop to produce work in line with age-related expectations (I think that was the wording) and has just received an email saying this does not constitute a disability. This is fair enough, obviously, but they have said he may qualify for a laptop if they assess him as having dysgraphia or dyspraxia. Having looked these up, it doesn't really seem he has either of these conditions - he just has awful handwriting, which everyone struggles to read. If he takes the time to improve it so it can be read (not really tried this since Y9) it slows him down to the extent that he doesn't complete responses.
He is really spiralling about this now and saying he doesn't feel it's going to be resolved. I'm kicking myself for not querying it at the offer holders' day we went to or prompting him to look into it sooner. He says he did ask during freshers and 'someone' said it 'should be fine'. Does anyone have any words or wisdom or reassurance for us? Surely it will be resolved somehow?