DD is definitely confirmed to study at Durham this year but hasn’t received her college allocation (it was her firm choice and she’d been given a provisional allocation before A level results) nor an accommodation assignment. She can’t enrol until that’s all sorted and can’t pick her modules. All her friends who are going seem to be all sorted. Every time she has tried to phone or use their useless chatbot she is told to wait for the email with all the information about getting an email address.
She is really starting to stress about it and frankly so am I because I will need to take time off work and arrange a hotel to bring her up there - we are in the West Country. Does anyone know who we can call to find out what’s going on, or is anyone in a similar boat, or otherwise familiar with the process?