I think it must be the name for cupcakes' own out of hours service from her GP!
Ours is called GRABADOC (Greenwich and Bexley Doctors on Call) Pruni and is widely thought to be rather better than the daytime service round our way
So much so that I can't be the only SE London Mner who has been known to wait til 6.01pm before deciding dd's spots are troubling me...
Anyway, if you ring your GP out of hours, as cupcakes suggests, you will either automatically be transferred, or an ansaphone message will give you a new number to dial.
Are you seriously truthful in that you have not had to do this so far in your parenting career ?