Virgin media - are you? Would you?

[friendly]

We are about to change over to Virgin from Talk talk. Dh seduced by sky sports package so we are moving phone broadband and gaining tv. Feeling a bit shakey about doing it. What are your views? Are they all pretty much as bad as each otherr? Thank you

I like Virgin tv mostly - the on demand stuff is really good. If you've got V+ you can record 2 channels and watch a third.

Negative - it's not 'intelligent' recording. If a programme overruns its scheduled time you might find the end cuts off

Virgin broadband is great when it's working, which is most of the time. Customer service is crap when things go wrong.

I moved my phone and internet because I wouldn't out up with the customer service. I still have the TV package because the wife insists.

Have just left Virgin cable broadband due to deteriorating line service and unbelievebly offensive customer service. 10 years of excellent performance and recommendations thrown away in 6 weeks.

Thanks everyone.I suppose I might have got the same answers had I said I was swapping to any of the other providers! CAUP did you have to phone customer services alot?

I had to phone them enough to be annoying, especially with half hour hold times. It was also almost guaranteed that the first time I phoned them I would get somebody clueless and I'd have to phone them at least twice to get anything done.

To be fair, the half hour hold times seemed to have gone last time we had to phone them about the TV service.