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Geeky stuff

OMG my laptop is being bombarded with security pop-ups

8 replies

bigTillyMint · 17/11/2009 16:36

Whilst DD and I were browsing on the internet, a "Security Tool" somehow got installed and keeps popping up all the time. I have gone to my computer to remove the software, but the pop-ups keep stopping me from accessing the "add or remove programs"

Any idea what to do?

OP posts:
MistletoeNoelPresents · 17/11/2009 16:37

Is it ALPHA ANTIVIRUS by any chance?

bigTillyMint · 17/11/2009 16:41

No, it's Security Tool.

Pop-ups every couple of minutes saying lap-top infected with worm which is trying to send my credit card details to a remote host.

Then it pops up a firewall alert and then asks if I want to continue unprotected, and then repeats again and again.

OP posts:
MistletoeNoelPresents · 17/11/2009 16:47

Try these links It took me 4 tries to find a free one to remove the alpha but it worked, i used SUPERantispyware which i have kept, tho laptop was protected before by AVAST, i now run both.

bigTillyMint · 17/11/2009 16:51

Thanks MNP. I think I will wait for DH to come in before I attempt anything!

What a PITA!

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MistletoeNoelPresents · 17/11/2009 16:57

Indeed, it is a worry that they get thru the protection and can virtually install themselves and be the very devil to remove

theITgirl · 17/11/2009 17:25

I had that at work.
To fix:

  1. Boot up in safe mode
  2. Search for the exe that is causing the problems - it gives you the name in one of the pop-ups. I think it is in C:\Documents and Settings\All Users\Application Data\directorynamewithlotsofnumbers.
  3. Reboot normally
  4. Run a full anti-virus scan & install the latest updates

Good Luck

theITgirl · 17/11/2009 17:26

Ooops once you have found the dodgy exe delete it before you do point 3

bigTillyMint · 18/11/2009 11:55

Thanks for all the advice - it is DH's work laptop, so he has taken it in for the IT geek to check out.

And we were only looking at hairstyles as DD wants a bob!

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