Has anyone found it difficult to cancel TalkTalk? (No longer in contract.)

[DiscoNights]

I am trying to cancel TalkTalk broadband. I have spoken to a real person twice on the phone today, and they have both confirmed that my account has been cancelled, but when I asked them to put it in writing by email they said that would not be possible. They said they would write to my home address to confirm cancellation.
in the meantime I have had an email AND a text message saying that my account has not been cancelled as they were not able to cancel without my confirmation. I’ve given my confirmation three times now.

Has anyone else had this problem?

I tried and after being cut off numerous times and getting stabby i gave up went with a new provider. Explained the situation and let them do all the leg work to getting it cancelled. It all worked out. Failing that cancel the direct debit payment, they will soon phone you then so you can explain!

Ah thank you! I put a complaint through and I’m hoping it’s resolved things. It’s awful how they make things so difficult for people.