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PLEASE HELP! My email isn't working <wail>

14 replies

MamaG · 14/01/2008 19:36

I'm with toucansurf broadband

message says

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'pop3.toucansurf.com', Server: 'pop3.toucansurf.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F

AND

Your POP3 server has not responded in 60 seconds

Any suggestions? Internet connection is fine

OP posts:
rantinghousewife · 14/01/2008 19:37

Mamag, just wanted to say sorry, you know what for.

CountessDracula · 14/01/2008 19:38

sounds like it's a problem at the isp

Are you using outlook express?

MamaG · 14/01/2008 19:39

ranting - no idea! What have you done!

CD - yes

OP posts:
CountessDracula · 14/01/2008 19:39

I would say a prob at the ISP then
do they have a helpline

Have you tried rebooting your router?

MamaG · 14/01/2008 19:40

How do I reboot my router?

Do you mean I should ring the toucan helpline
(I am hopeless btw)

OP posts:
rantinghousewife · 14/01/2008 19:41

Thought I upset you earlier.
Have you checked the address that your emails are routed to, should say something like pop3toucansurf.com.

CountessDracula · 14/01/2008 19:42

Your broadband box thing may have its knickers in a twist, you could turn it off and on again (leave off for a while eg 2 mins)

But if internet is working and you have changed no settings I would call Toucan first tbh.

MamaG · 14/01/2008 19:43

Oh God no, rh, I'm not upset at all!

yes, it says something like that

OP posts:
MamaG · 14/01/2008 19:44

OK cd, thanks, will try taht.

OP posts:
rantinghousewife · 14/01/2008 19:44

Probably something wrong with your isp's mail servers.
Email them

MamaG · 14/01/2008 19:45

har blardy har

OP posts:
GeekBoy · 14/01/2008 22:33

is it working now?? The server(s) seems to be behaving as it should (it's certainly talking back to me in a telnet session..... (ignore the geekiness at the end..)

MamaG · 14/01/2008 22:55

yes thank you

OP posts:
bossybritches · 14/01/2008 22:59

Thnis happens with me sometimes-turn everything off count to 10 -make a cuppa come back & re-boot the PC & then the BB box thingy.

If all else fails try my secret weapon

works every time!

See techno-geek me!!

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