Hello
Wonder if someone can help. I had a bit of a security breach nightmare day yesterday - iCloud/Apple Account, Twitter and various other things had access attempts made on them - I have changed passwords and secured these. The one thing I can't fix is my Instagram. I have two accounts - one person for my pictures and a work one where we showcase bits and bobs. The work one got hacked and when i tried to log on it said my password was incorrect. I tried following the steps to reset and had the following issues:
- When I tried to reset via email, I coudln't becasue the hacker has changed the email account associated with my Instagram. Fucker.
- When I tried to reset via text to my phone, I received the text but when I click on it, it just takes me to my personal account (even though I am entering the user name of my work account). I logged out of personal account to see if that would work but it still keeps opening the non-hacked account. I suppose they are linked inasmuch as they originally shared an email address and phone number but for the purposes of resetting, my personal account is useless.
I have emailed Instagram but really - no number to call, nothing. Help please!!