Email problems

[GlassHearts]

Hello,

I have a problem with my Email account, I'm no longer receiving emails from two companies (that I've found so far) I've tried logging in but have forgotten passwords so have then requested an email with a reset link. These emails are not coming through.

I know I have set up accounts and that my email address is correct because when I've gone to buy something and check out as a guest due to not being able to get into account they say that my email address already has an account and to log in.

Does anyone have idea on how to fix this? Email provider haven't been able to provide a solution.

Thank you in advance!

Have you checked the junk folder or the message processing settings

Hello, thanks for your reply, I've checked the junk folder and checked the account settings to ensure there isn't email forwarding on. Puzzled!

The only other possibility I can think of is your anti-virus software. If it is monitoring incoming emails it might be junking ones it thinks are dangerous.

As a temporary solution you could set up a new email account and use that to see if it works.