DD's computer!! Bloody hell - it's ;like when you open a file 20 files open - I'm going spare!!

[Katymac]

I've run paid for AVG & free Malwarebytes

She is going back to college today so I need to get it working

Even if you don't touch the mouse mat it keeps doing/opening things

Arrgghh!!

Help?

Is there a button stuck down?

I wondered - but not obviously so

to state the obvious have you done control, alt, delete and gone to task manager to see what is actually running and force close the browsers etc?

by 'obvious' i didn't mean you're thick if you haven't but more don't be offended if it's the first thing you tried iyswim. sorry.

No worries - I did & closed loads & I've restarted after doing AVG etc & it's stabilised

I was panicking as she was leaving & there were about 20 'recovered' docs that she didn't want to lose

CCleaner is the best clean up tool on the internet. Download the free version, run it and it clears out unwanted files, cookies and browser history.

Were the 20 files opening in Word? It sounds like she shut it down or it crashed with lots of files open and Word was trying to recover them.

It might be a good idea to find someone who could teach her how to back up her important files.

no whatever the mouse pointer passed over opened - Firefox. office stuff. pictures whatever

The back up is pretty good using the cloud

My DH laptop kept doing this apple. So annoying, however after 6 months I noticed a box would VERY quickly pop up as it was shutting down which stated open windows on restarting. Unticked it and no issues. Very simple but the thing almost ended up in the bin and had a few computer geeks look at it!

glad you sorted it

We think as it was fixed so easily it might have been a stuck key