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Email won't come through on ipad2 - help please!

10 replies

PestoSpookissimos · 31/10/2013 08:33

I have an ipad2 & haven't updated to IOS7 & everything was ticking along fine until yesterday when I had a message saying it can't receive Email. Don't know why or what i've done [htlconfused]

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PestoSpookissimos · 31/10/2013 08:33
Halloween Confused
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Rummiwerewolfkub · 31/10/2013 08:41

Oo watching, I've not updated either. And don't intend to. Have you checked settings? Or the classic turn it off and on again? (Deep re set, by powering off using the slider).

PestoSpookissimos · 31/10/2013 08:44

I don't know how to do that. Will ask DD1 when she eventually emerges from her bed.

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PestoSpookissimos · 31/10/2013 08:48

I don't know what I'm looking for on email settings. Ican't see anything obvious that's stopping me getting mail.

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Littleredsquirrel · 31/10/2013 08:50

Mine went like this for a while. do you use a me.com email address?

Rummiwerewolfkub · 31/10/2013 08:57

I'm not entirely sure, go to settings, look at mail, check that your email account is listed. Select it and make sure mail is on?

Deep reset is when you press the round button and keep it pressed until you see the power off slider come up, slide off. Leave for 2 mins. Turn on again.

PestoSpookissimos · 31/10/2013 09:32

It's an ntlworld.com address, do you think that's something to do with it?

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ParkerTheThief · 31/10/2013 10:25

Try re entering your email password within the settings

Glittertwins · 03/11/2013 07:12

I have an ntlworld address with my mail on an iPad 2 and had mail coming through on iOS 5 & now 7. I think one of your settings for email must have been changed accidentally,the ntl server went screwy or your password for ntl email has changed. Go to settings, mail contacts and calendars then make sure the first slidey option is set on and re enter your password again.

PestoPyrotechnissimos · 04/11/2013 09:42

Thank you all for your help. None of thise things worked so i contacted Apple support and got it sorted. It was to do with losing the connection with the server Confused

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