... and the bit I think must be the relevant section reads "iTunes is enabled in windows firewall. Connection attempt to apple website was unsuccessful. The network connection timed out. Basic connection to the store failed. The network connection timed out. Connection attempt to gracenote server was successful. The network connection timed out. Last successful iTunes store access was (a month ago)".
It is when DS logs on that we have the problem. He cannot access the iTunes store or update radio 4 podcasts that he has subscribed to. I can if I log on as me (I am the administrator).
We are on a 5 year old HP pc running vista home premium service pack 2. I have tried uninstalling and reinstalling iTunes. I have checked the parental controls and made sure iTunes is allowed through the firewall. Now I am utterly stuck for what to do next.