I sent them a pair of secateurs that had completely rusted shut. No acknowledgement, no nothing.. and I sent a cheque for 19 quid to pay for the service - had read about this deal, but was a bit 
The secateurs came back this morning, in perfect condition, sharp as razors. WELL worth it since new Felcos cost a huge amount. Worth it for me because I have SO many roses. This is one business which is providing fabulous service...!